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Exchanges & Returns

It's possible to change the size?

Of course! In Victoria we aim for your complete satisfaction with your online purchase. As such, if the size does not fit you, you have 15 days to change it completely free of charge.

To request a change of size please access your account. In my orders area, press the button change/return and fill the questionnaire required.

Once we have confirmed the change by email, we will send you return label in order to stick it to the parcel and leave it in a UPS Access Point. Boxes should be placed in a securely sealed and protected bag in advance by you.

If you need to change the address from that featured in the original order, you can do it in the questionnaire.

The promotion “free size changes” is conditioned by the stock availability and will be applicable exclusively for size changes of the same model you bought with the original order. If you would like to have a size change to another model or, after having received the new one you are not satisfied, you should return the model and make a new order according to the standard conditions.

It is only possible to change and return products bought in our online shop.

Can I return my order?

To request a return please access your account and in my orders area, press the button change/return and fill the questionnaire required.

We will assign a reference number used for tracking the return that will be e-mailed to you with detailed instructions for the procedure. 

You will have to send the package at your own cost to our warehouse using the shipping method you prefer and with the reference number assigned on the outside of the package. We do not accept freight collect packages.

Once we have received the package in our warehouses, and checked that it fulfils all the conditions, within a maximum of 14 days we will return the corresponding amount using the same payment method that you used. The product amount will be refunded but not the shipping, return or cash on delivery costs. In the event that you cancel the purchase once it has left our warehouse, the product’s price will be refunded and the transport costs incurred in the return will be deducted.

It is only possible to change and return products bought in our online shop.

 

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